The Customer Success Manager helps to on-board and manage the customer relationship to ensure success of their mentoring programs. Working across all verticals (Corporations, Higher Education and Associations) the role ensures the smooth working of client mentoring programs from on-boarding, launch, on-going support and review with the aim to grow mentoring participation within the programs being supported.
Duties:
* Ensure timely and smooth mentoring program launches
* Build an understanding of program objectives and outcomes
* Be the main point of contact for day-to-day questions and requests
* Proactive outreach to ensure customer satisfaction
* Help with reporting and analytics
* Dealing with invoicing and billing
Requirements:
* 3+ years of customer service experience in a SaaS company
* Implementation or project management experience preferred
* Ability to act as a consultant for a client
* Excellent problem-solving skills
* Naturally self-driven and results-oriented
* Enjoy working in a high-growth, fast-paced company environment
* Must have excellent written and verbal communication skills
* Salesforce experience preferred but training given
This is a remote position, with occasional travel to head office. Remuneration based on experience.